The Programme

Day One: Wednesday 26 March 2008

08:00 

Registration and coffee

08:45

Mark Johnson
Founder and Chairman
The Risk Management Group

Welcome and opening remarks from the Chair

09:00

Alexander Nelles
Head of Group Customer Relations
Contracts & Controls
Vodafone Germany

Revenue Assurance – the mindset and how to obtain internal buy-in

• inRevenue Assurance and how it links into value
  management
  
• Local and global best practice approaches
  
• A revenue stream or the cost of running a business?

09:30

Iain Cottingham
Director of Revenue Assurance
France Telecom

Case Study - France Telecom: the roll out of an integrated Fraud and Revenue Assurance strategy across France Telecom - $53bn turnover, over 40 different entities and 260+ countries

• Leading and directing an international Revenue
  Assurance and Fraud group strategy
  
• Introducing the current organisational structure of France
  Telecom
  
• The fraud reporting structure and the top line mission
  
• Successfully delivering brand protection, financial
  performance and service compliance
  
• How to communicate and direct Fraud and Revenue
  Assurance strategy

10:00

Alan Duncan
Consultancy Partner Information
Communications & Media Acuma Solutions

Why Business Intelligence is a must-have solution for tomorrow’s Communications Service Providers

• Understanding the key performance indicators (KPIs) for
  Revenue Assurance
  
• What is the right KPI framework for Revenue Assurance?
  
• Why Business Intelligence and what are the
  characteristics of a BI-enabled Revenue Assurance
  function?
  
• Real life operator case studies and potential rules for
  success?

10:30

Revenue Assurance Team Representative
TM Forum

Revenue Assurance in the Telecoms environment, recommended Revenue Assurance measurements and KPI’s

• KPI standardisation
  
• KPI benchmarking study
  
• Revenue Assurance Maturity Model

11:30

Paul Ebling
Manager
Metering & Billing
British Approvals Board for Telecoms

The key criteria of communication providers for obtaining Ofcom approval

• The latest on the Ofcom metering and billing approval
  scheme
  
• The beneficial effects of regulatory compliance on the
  commercial success of a Telco
  
• The appointed approvals bodies: BABT and BSI; the
  Metering and Billing Approval Bodies' Forum

Tiina Janhunen
Department Director TeliaSonera

The Impact of Sarbanes Oxley compliance on Revenue Assurance

• Managing risk in the regulatory environment and
  assessing compliance risks and undertaking reviews
  
• The real benefits of demonstrable and provable
  compliance
  
• Creating, maintaining and managing communication
  under compliance process between the operator and
  regulator

Introducing a Revolution in Revenue Assurance

• Gaining new insight into service performance resulting in
  greater customer and product profitability
  
• Meaningful, accurate analytics at the record level;
  scalable to billions of records
  
• Viewing service profitability by market, office, product or
  customer
  
• Case studies demonstrating cost-side analytics yielding
  better product performance and higher profit

Revenue Assurance challenges in Sub-Saharan Africa

• Revenue Assurance structure, resourcing and gaining
  stakeholder buy-in
  
• Subscriber profile and how this affects Revenue Assurance
  
• The impact of culture and geography on Revenue Assurance
  
• Complexities of pre-paid Revenue Assurance

Effective Revenue Assurance management in high growth markets

• Building a single Revenue Assurance process
  
• Aligning the network, billing and finance departments
  
• Understanding the impact of efficient Revenue
  Assurance management in a high growth market

Implementing low-cost Revenue Assurance tools - a case study

• The requirements of UPC Ireland
  
• Looking at alternatives to big-ticket Revenue Assurance
  system
  
• How we delivered a low-cost Revenue Assurance system
  in less than 2 months

Recognising the value of introducing a complete end-to-end interconnect billing process

• Key areas for using the end-to-end method
  
• Voice traffic between Cellcom and the national/
  international carriers
  
• Interconnection Billing Management for content
  providers and GPRS, roaming, SMS and voice traffic
  within the network

Case Study – Zain Kuwait: the role of Revenue Assurance for Zain Kuwait

• Understanding the main functions of the Revenue
  Assurance department
  
• Aligning controls to the business processes and the
  controls implemented for different revenue streams
  
• Major factors contributing to a successful Revenue
  Assurance department

Deployment of a Revenue Assurance maturity program in Latin America

• Starting point and the assessment phase
  
• The implementation phase
  
• The Telefónica tool implementation experience and
  recognised key issues

A mature Revenue Assurance strategy and it’s extension to a Revenue Protection strategy

• Positioning Revenue Assurance to ensure cross
  functional support
  
• Supporting and guiding other business functions
  
• Improving profitability through Revenue Protection
  activities and tools to support the strategy

Revenue Assuring digital services to protect partner and content settlements

• Revenue share and the risks
• Challenges of underpinning the settlements
• oTerms for successful assurance of settlements
• The tools, the processes and all that jazz

Stephanie Bellerby
Revenue Assurance Correction and Protection Manager
O2 UK

Why are operators still suffering leakage due to arbitrage?

• Understanding the reasons why arbitrage are still being
  committed
  
• Overcoming the challenges of protecting revenue from
  arbitrage
  
• Learning from the past and moving forward

Case study – Virgin Media: the integration of the NTL, Telewest and Virgin Mobile Revenue Assurance functions

• Identifying and outlining key challenges with the merger
  
• Creating a single set of metrics processes and
  monitoring tools for the company
  
• Obtaining senior management buy-in and financial support
  
• The development of sophisticated bespoke Revenue
  Assurance tools, lessons learnt so far and the way forward

Implementing change in a converged world

• The move towards convergence
  
• Positioning the IT department in relation to the business
  
• How can Revenue Assurance monitoring tools be
  integrated at a later stage?

Case study - Carphone Warehouse: "all the data all the time"

• The logistics of getting access to "all the data all the time"
  
• Achieving faster ETL processes and query speeds
  
• How the right tool can protect your business

Sharing critical revenue management knowledge in the global community

• Maximising the benefits of being part of a social network
  service
  
• Identifying the key challenges of gathering and
  maintaining expertise
  
• Partnering with professionals in the international telecoms
  community and how to manage daily workflow processes
  
• Gain insight into improved revenue leakage detection
  through a Global Alliance

The Enterprise Risk Management Model

• Implementation of the Enterprise Risk Management
  Model in the Telefónica Group
  
• The Telefónica internal control framework
  
• From COSO I to COSO II: moving towards proactive
  management
  
• The risk management process deployment in the
  Telefónica Group
  
• Best practices and lessons learned

A best practice case study of introducing a new group-wide Revenue Assurance system

• A blueprint for best practice in telecoms Revenue
  Assurance
  
• The evolution towards an integrated end-to-end Revenue
  Assurance strategy
  
• Identifying and addressing the root causes of revenue
  leakage

Case Study – Cable & Wireless: deploying Revenue Assurance capabilities across 33 business units internationally

• The complexities of deploying a Revenue Assurance
  strategy across an international organisation
  
• Addressing cultural differences
  
• Developing the appropriate toolset
  
• Detecting and quantifying revenue leakage

Developing a sustainable customer focused Revenue Assurance model

• Enhancing the efficiency of the collections cycle
  
• The role of customer segmentation and business
  intelligence in reducing revenue leakage
  
• Best practice, benchmarking and KPIs

Transition to an IP world - protecting your business in the transition period

• Managing the change whilst protecting financial stability
  
• Protecting revenues from traditional services whilst
  securing long term market position
  
• Transition in technologies - CapEx verses OpEx and the
  associated risks involved