The Workshop

Friday 28 March 2008

Led by: Mark Johnson
Founder & Chairman
The Risk Management Group

This non-technical workshop is intended for anyone
with an interest in the issues of fraud and revenue
assurance in either fixed, mobile or next generation
telecom services. Participants will benefit from
interaction with one another in a relaxed and open
forum and from listening to a speaker who has
decades of international experience in this subject.
Simple approaches and tools for assessing and
communicating risk issues to senior management, as
well as techniques for identifying and responding to
revenue losses will be described and several will also
be illustrated with actual case studies.

• The evolution of fraud and credit risk
• Fraud case studies
• Causes of and responses to fraud events
• An introduction to fraud management systems
• The scope of Revenue Assurance
• Revenue Assurance case studies
• Control points and Revenue Assurance KPIs
• An introduction to Revenue Assurance systems
• Making the internal business case
• Developing the fraud and Revenue Assurance strategy

• How networks are evolving
• Content versus Connections; the new business model
• The changing market place and the impact on revenue risk
• Online and cybercrime risks
• Identity theft as a key issue for the future
• Risks in emerging Virtual Communities such as Second Life and Facebook
• The future of the revenue risk management team

Close of workshop

Mark Johnson is the Founder and Chairman of The Risk Management Group (trmg ). TRMG specialises in delivering expert advice and training to operators, vendors and governments on the subject of risk in communications companies and infrastructure. The Group has been selected by the European Union Commission, Europol.
The City of London Police and other important agencies to deliver training on next generation telecom and cybercrime risks and has now delivered this training on a worldwide basis