The Programme

Programme Day One Tuesday 19 May 2009
08:30		Registration
09:00	Andreas Manolis Head of Revenue Assurance T-Mobile UK	Opening remarks from the Chair
Surviving the changing environment
09:10	Alexander Nelles Head of Group Customer Relations Contracts & System Assurance Billing Service Management Vodafone Germany	Moving forward with RA Forecasting where we go from here Establishing how we get there Benchmarking against other operators
09:40	Key Note Presentation: Itzik Weinstein CEO and President ECtel	Revenue management as a key instrument for coping with the recession Helping telcos fight the bottom-line impact Clutching revenues ever more tightly Maximising margins and optimising business performance
10.10	Andreas Manolis Head of Revenue Assurance T-Mobile UK	Coping with the increasing number of bundle services and products Pointing out the difficulties associated with multi element bundle services and products Preventing leakages from occurring as a consequence Maximising revenue from every element of the bundle RA tool strategies to enable ongoing protection
10:40		Morning refreshments
11:00	Kirk Odegaard General Manager TMNG Europe Dan Ret Head of Revenue Assurance Development and Operations Virgin Media	RA: a key component of billing migrations Billing migrations: approach overview RA’s role in a billing migration Key RA Issues to address Migration accuracy: customers, billing, accounts receivable, debts facilities and CPE Individual Accounts: billing, products and services Tools and Techniques for Addressing Key Issues Benefits
11:30	Andreas Amann Head of Revenue Assurance Detecon Jawahar Sajjad Revenue Assurance Expert Detecon	Preparing an organisation for RA Evaluating the need for RA Assessing the risks of RA The Detecon methodology Case study: a method on trial Lessons learnt
Dealing with new fraud scenarios
12:00	Luis Sousa Cordoso Senior Consultant Portugal Telecom	Managing ‘on the ground’ issues in fraud and RA Understanding how signalling messages can be manipulated to promote fraud Assessing the consequences this manipulation will have on operators Examining how fraud and revenue management departments can act to identify and stop this situation Does this impact IP introduction? Real life case studies
Introducing revenue assurance strategies
12:30	Juan Prieto Product Manager Roscom	Generating end-to-end test events as part of your RA strategy Proactive vs reactive RA Test calls & events generation Extending your end-to-end strategy: implementing new controls to detect and investigate new leage opportunities Real life findings, wins and ROI Implementing and managing an event generation solution: building a business case
13:00		Lunch
14:10	Abhi Ghosh Business Consultant Connectiva	Margin assurance: the pursuit of profitability Discerning opportunities in the adversity of today RPO: recognise, prioritise, optimise Capitalising on the untapped potential in existing operations Reform vs. transform: building the comparative business case Upgrading from hypotheses to a tangible actionable insight

STREAM A: Establishing an improved RA strategy
Chaired by: Andreas Manolis, Head of Revenue Assurance, T-Mobile UK
14:40	Igor Kozina Revenue Assurance Expert Vipnet	Yellow brick road to efficient RA How to start with RA activities From surviving to being noticed – can SOX help? From being noticed to being respected Getting the whole organisation to work together RA as a way of thinking Real life: we did it our way
15.10	Guy Talmi Senior Marketing Director cVidya Networks	Dealers commissions assurance in today’s competitive environment Dealers commissions: a major part of operators’ cost Challenges in the relationship between mobile operators and dealers Dealers commissions: what can go wrong? Monitoring and profiling dealers Tools and methods for better management of dealers commissions
15:40		Afternoon refreshments
16.00	Laurent Derivaz Revenue Assurance Manager SWISSCOM	Swisscom case study: RA convergence strategy framework Identifying the critical success factors How are priorities fixed? Aligning the RA framework with corporate strategy in order to improve a mature framework
16:30	Andrew Guest Director Business Consultancy Subex	Cost management: refocusing RA for lean times Why is cost management so important in a global downturn? Where to focus your cost management effort Margin assurance: a route to an optimally managed business How to implement cost management
STREAM B: Practical management of the RA function
Chaired by Mark Johnson, Chairman, THE RISK MANAGEMENT GROUP
14:40	Tiina Janhunen Head of Group Revenue and Cogs Accounting Teliasonera	Optimising Call Data Record (CDR) lifecycle on mediation and billing systems to ensure revenue and profits Monitoring key parameters and crucial system processes to ensure revenue Understanding CDR lifecycle on billing system Addressing the complexities arising from multiple systems working on common platforms
15.10	Louis Groves Fraud and Risk Senior Consultant BT	Enterprise wholesale fraud Strategies to detect and prevent fraud Assessing why this type of fraud is increasing Identifying the enablers of such fraud Screening potential customers Developing tools for detection and prevention
15:40		Afternoon refreshments
16:00	Hans Eismann Director Client Services Wedo Technologies	Structuring the systems for managing the revenue assurance framework Defining a usable KPI framework with appropriate supporting information Building effective charts and alarms to ensure working priorities Provide high analytical capabilities for problem investigation Supporting activities with effective case management Increasing the efficiency of the RA function with knowledge management
16.30	John Myers Chairperson Grapa	The new mission of the RA professional Explaining the growth of RA from simple manual audits to a complex automated enterprise activity Demonstrating how RA activities are based on strong business concepts Documenting how RA has the ‘physical evidence’ required to be unbiased and transparent
17:00		Closing remarks from the Chair and close of Day One

Programme Day Two Wednesday 20 May 2009

08:30

Registration

08:50

Tiina Janhunen
Head of Group Revenue and Cogs Accounting
Teliasonera

Opening remarks from the Chair

09:00

Roundtable morning sessions

Delegates will be able to attend three one-hour roundtable discussion groups from a selection of key topics. Each session will be chaired by an industry expert who will facilitate an exchange of opinions, essential experiences and learning related to a current aspect of revenue assurance and cost management


1	Outsourcing IT operations Andreas Sulz IT Revenue Assurance Manager Mobilkom	2	The new OFCOM metering and billing directive Dale Whitaker Manager Metering and Billing BABT	3	Adopting a mature RA capability Scheherazade Bokhari Revenue Assurance Manager T-Mobile UK

4	Taking a systematic approach to leakage and quantification Stefan Buliga Revenue Assurance Manager ROMTELECOM	5	Effective communication between departments Luis Sousa Cardoso Senior Consultant PORTUGAL TELECOM	6	Managing Mobile Content Risk Job Baart Business Executive Martin Dawes Analytics

12:00		Lunch
Assessing the value of tools
13:10	Jan Burman Senior Consultant Revenue Assurance, Global Services ERICSSON	RA driving operational transformation Commitment to EBIDTA impact Case Studies: RA in recent engagements Transformation methodology creating sustainability
13:40	Andreas Sulz IT Revenue Assurance Manager MOBILKOM Kostadin Taneski Finance Revenue Assurance Manager MOBILKOM	RA in a distributed environment The Mobilkom Austria group’s approach Is it all about the tools? The key formula: RA = F (IT, finance, operations) Our environment: success/disaster factors Dealing with the never ending story
14:10	Rene Sieben Revenue Assurance Manager E-Plus Mobilfunk	Opportunities and limits of a mature RA function: what comes after a RA tool? Examining the challenges of integrating the RA function into the organisational environment Exploring why the RA function becomes a knowledge base for all main processes Questioning why RA cannot be the single point of detection Why a tool only helps detecting RA problems
14:40		Afternoon refreshments
Responding to recent regulations
15:10	Dale Whitaker Manager Metering and Billing BABT	Telecommunications billing accuracy Discussing the regulatory framework The principles of Metering and Billing Accuracy Introducing the Ofcom 2008 Direction and its consequences for operators, resellers and others Evaluating how regulatory compliance can benefit a Telco Extending the principles to other industries
Avoiding revenue leakage
15:40	Neil Cleasby Director European Sales TEOCO	Revenue leakage: discovering what, where, and the root cause Using a more detailed comprehensive switch-to-bill option for RA Allowing wireline, wireless and VoIP service providers to identify what revenue leakage is occurring Providing the performance, scalability and simplicity to determine root cause analysis
16:10	Stefan Buliga Revenue Assurance Manager ROMTELECOM	Patterns of RA Understanding difference patterns as new ways of finding leakages Enforcing a more empirical approach to RA Learning to expect the unexpected: how new patterns in RA are possible
16:40		Closing remarks from the Chair and close of conference