Programme

Tuesday 5th December 2006, Madrid
08.30		Delegate registration
08.50		Welcome from chairman
09.00	Mark Johnson Chairman TRMG	Guided learning session: A beginners’ guide to Revenue Assurance – practical considerations for setting up and getting started Real-life examples of leakage and fraud cases from operator projects Making the basic business case to senior management Structuring the team: skills, size and organization Where to focus: where you can start and basic checks you can conduct at home Automation: practical thoughts on when, how and if it should be done Reporting examples: how to demonstrate sustainable benefits The roadmap: a strategic vision leading to integrated risk management
10.00		Informal networking break
10.25		Delegates will attend two forty minute guided discussion groups from the selection of four roundtables:
	Marc Vloebergh Head of Revenue Assurance BELGACOM	Providing mutual assurance for all parties in the value chain from content providers, to operators, to service providers
	Ola Akibola Senior Consultant CONNECTIVA SYSTEMS	Establishing KPIs for your Revenue Assurance activities
	Pedro Teixeira Product Marketing Manager WEDO SOFT	Best practices in evolving Revenue Assurance: pushing your programme forward
	Mark Yelland Head of Revenue Assurance THUS	Revenue Assurance on a budget: tool selection and evaluation
11.45	Sebastien MarteauCountry Manager France, Italy and Greece HANDS ON MOBILE David Jamieson Head of Media Solutions BT BROADCAST AND MEDIA	Operator Panel: Assuring revenue collection across new multi-partner service supply chains Identifying risks within the business structure that would prevent collection of revenue Resolving contractual and legal issues regarding monitoring of revenue when dealing with other partners in the supply chain from content owners to se rvice providers Is piracy a barrier to content distribution in the IP world or just a fact of life? Will Internet revenue displace traditional supply chains or is it additive? Will the Internet supply chain collapse into just content owners, advertisers and Google
12.25		Lunch
13.40	Cliff McIntosh Global Services Lead, BT Revenue Assurance Centre of Excellence BT	Closing case study: Operational methods to ensure new revenue streams and services pass the requirements of Revenue Assurance Putting Revenue Assurance checks in place at the product development level Future-proofing new developments in technology and services Setting the golden rules against which success can be measured
14.40	Helena Potter Head of Revenue Assurance o2 UK	Operator panel: Expanding Revenue Assurance to assist with fraud and key revenue streams Exploring key tools, methods, organisational approaches and objectives Gaining commercial advantage for the company through an expansion in the role of the Revenue Assurance team Judging appropriateness and the supporting business case for adding additional domains
15.20		Informal networking break
15.45	Andy Gent CEO REVECTOR	Guided session: GSM fraud bypass scenarios: identifying cases and evaluating potential responses Tackling the issue of international and national GSM bypass as VoIP reduces entry barriers and stimulates an epidemic of fraudulent activity Explaining the methods and latest techniques for handling fraudulent behaviour Analysing the scale of the challenge and highlighting the true losses Investigating the drivers behind the phenomenon
16.45	Anna Kathrine Suhr-Jessen Section Manager of Revenue Assurance and Operational Analysis TDC TOTALLØSNINGER A/S	Building an organisation with low start up cost and high ROI: keeping it simple and effective Initial analysis of where to start recovering money Building a small basic organisation and implementing a simple but effective method Measuring performance, losses and recoverage to quantify ROI Controlling the project and ensuring continued monitoring of ongoing situations Moving towards investing in more IT
17.25		Chair’s closing remarks and end of conference