The Programme

Day One Wednesday 5 November 2008
08:30		Registration
09:00	Jim Marsh Director, Revenue Assurance PUBLIC COMMUNICATIONS SERVICES	Opening remarks from the Chair
Emerging revenue assurance the telecoms sector
09:10	Juan Prieto Product Manager, Revenue Assurance ROSCOM	Generating end-to-end test events as part of your revenue assurance strategy Test call/event generation Detecting and investigating new revenue leakage opportunities Implementing and managing a test call/event generation solution Real life findings, wins and ROI
Exploring challenges in billing
09:50	Amir Gefen Director of Business Development North America CVIDYA NETWORKS	Rating and billing verification in telecoms Reducing revenue leakage through accurate rating and billing processes Protecting against legal exposure and churn associated with over-billing Improving testing capabilities and configuring price plans
10:30		Morning refreshments
Best practice processes for effective revenue assurance structures
11:00	Jim Marsh Director, Revenue Assurance PUBLIC COMMUNICATIONS SERVICES	Revenue assurance and fraud management in serving correctional institutions Maintaining accurate call to cash and cash to call processes Following the money and the different products involved Managing expectations of internal and external customers Dealing with unknown customers Fraud scenarios and actions inside and outside the institution
11:40	Dr Gadi Solotorevsky Head of Revenue Assurance Modelling Team TM FORUM	TM Forum: revenue assurance benchmarking study Understanding the benefits of effective benchmarking Presenting the results and findings of the TM Forum’s first telecoms benchmarking study
12:20		Lunch
13:40	Adam Maghrouri Vice President, Sales, North America CONNECTIVA SYSTEMS	Deploying an integrated fraud and revenue assurance system Traditional Risk Management Approach Commonalities between RA & Fraud Benefits Business Users & IT
14.20	Praveen Kedar Director of IT and Billing CAVALIER	Business intelligence: a crucial factor in progressive revenue assurance What areas of revenue assurance are in need of business intelligence? Gaining valuable IT support for successful business intelligence enabled processes Applying a procedure for implementing a business intelligence enabled structure
15.00		Panel discussion: Can revenue assurance processes increase profitability in a challenging economy? A selection of expert speakers will discuss their experiences and encourage a structured debate open to attendee participation
15.40		Closing remarks from the Chair and end of Day One

Programme Day Two Thursday 6 November 2008

08:30

Registration

09:00

Amir Gefen
Director of Business Development
North America
CVIDYA NETWORKS

Opening remarks from the Chair

09:10

Roundtable morning session:

Delegates are invited to attend a selection of roundtable discussion groups. Each session will be chaired by an industry expert who will facilitate an exchange of opinions, essential experiences and learning related to a current aspect of revenue assurance.


1.	Leveraging business intelligence effectively across all revenue assurance processes Praveen Kedar Director of IT and Billing CAVALIER	2.	Re-structuring revenue assurance processes to maximize cost-efficiency Cliff McIntosh Global Services Lead, BT Revenue Assurance Centre of Excellence BT GROUP	3.	Using Revenue Assurance as a marketing and customer service support tool Jim Marsh Director, Revenue Assurance PUBLIC COMMUNICATIONS SERVICES

12:30

Lunch

Improving and expanding revenue assurance functions

13:50

Cliff McIntosh
Global Services Lead, BT Revenue Assurance Centre of Excellence
BT GROUP

Understanding where revenue assurance controls are needed in a convergent world

Exploring the convergent network
The new CDR
Interconnection
IPTV

14:30

Joan Pieros
Assistant Vice President
Billing Operations
and Revenue Assurance
CENTENNIAL

Re-structuring the internal placement and function of revenue assurance

Discussing the current flaws in revenue assurance internal placement
Adapting to the increased demand for end-to-end revenue assurance involvement
Deploying a successful revenue assurance structure throughout business processes

Looking towards the future of revenue assurance

15:10

John Myers
Regional Chairperson for North America
GRAPA

Next generation revenue assurance and the GRAPA standards

What is GRAPA and who are their members
GRAPA standards and principles
Next generation of revenue assurance
GRAPA in 2008 and 2009

15:50

Closing remarks from the Chair and end of Conference